Refund policy

How to Initiate a Return
Please email Cloudmax.help@gmail.com within 30 days of delivery to begin your return. We will provide a prepaid shipping label and instructions. Returns sent without prior authorization cannot be accepted.

Damaged or Incorrect Items
If an item is defective, damaged, or incorrect, contact Cloudmax.help@gmail.com immediately so we can resolve the issue.

EU 14-Day Cancellation
For shipments to the EU, you may cancel or return your order within 14 days of delivery under the same condition requirements.

Refund Processing
Once we receive and inspect your return, we will issue a refund to your original payment method within 10 business days. If you do not see your refund after 15 business days, please reach out to Cloudmax.help@gmail.com